When designing online or JayFlex courses, it is important to include clear information to students about technical support services available to them. This information should be present in both the course syllabus and places where course resources are accessed. For courses using the Lessons or Resources Tools in Sakai, the ideal place to include information about technical support services is in a location titled "Start Here."
Indicating College Help Desk Services
Students should be encouraged to contact the ITS Help Desk with any questions or to receive support related to College technologies at support.washjeff.edu. Include Help Desk hours and location.
Indicating External Software and Technical Support Services
As an additional best practice, students should be advised where they can learn more about the tools assigned within an online or JayFlex course. Include links to the following informational sites, where applicable.
- Sakai User Guide
- Microsoft Teams help & learning
- Zoom Help Center
- Microsoft Office Help & Training
- Adobe Help Center
If assigning or using any tools which are not licensed to our College within courses, students should be provided with technical support resources maintained by the companies or organizations who produce and provide support for these tools.